Last Updated: August 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website bankatswami.com, operated by BANKAT SWAMI FARMERS PRODUCER COMPANY LIMITED (incorporated in 2021, hereinafter referred to as “we”, “us”, or “our”). By browsing our website, placing orders, or using any of our services, you (“user”, “customer”, “you”) agree to be legally bound by these Terms, our Privacy Policy, and Refund and Returns Policy. All services are regulated under the laws of India, including the Consumer Protection Act 2019 and the Information Technology Act 2000.
1. General Website Use
This platform is an official online store for fresh farm produce, organic agricultural goods, and farmer-sourced products. All content, features, and services on this website are intended for personal, non-commercial consumer use only. You agree not to misuse, copy, distribute, modify, or exploit any part of this website for unauthorised business, fraudulent, or illegal activities. Any unlawful or prohibited use will result in immediate service restriction and legal action if required.
2. User Eligibility
To place orders and use our services, you must be at least 18 years of age or possess valid legal parental/guardian consent. By using this website, you confirm that all personal and contact information you submit is true, accurate, complete, and up-to-date. We reserve the right to cancel orders, suspend user access, or block accounts that provide false details or violate these Terms.
3. Account & Registration Rules
Users may browse products without registration. For faster checkout and order tracking, users may create a user account. You are fully responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You agree to notify us immediately via info@bankatswami.com if you detect any unauthorised account access or security breach.
4. Product Information & Pricing
We strive to display accurate product descriptions, images, weights, quality details, and pricing for all farm produce listed on bankatswami.com. All product visuals are for reference only; minor natural variations in colour, shape, or size of fresh agricultural items are normal and do not constitute defective goods.
All product prices displayed on the website are final and inclusive of applicable taxes unless otherwise stated. We reserve the right to update product pricing, stock availability, and product specifications at any time without prior notice. In case of accidental incorrect pricing or stock errors, we hold the right to cancel or adjust affected orders before delivery.
5. Orders & Payment Terms
When you place an order on our website, you confirm your intention to purchase the selected products legally. We accept secure payments via UPI, net banking, debit/credit cards, wallets, and cash on delivery (where available). All payments must be completed through authorised website payment gateways only.
Once payment is confirmed, your order is officially processed. We reserve the right to reject, cancel, or delay any order due to unavailable stock, incorrect pricing, suspected fraudulent transactions, violation of website terms, or unforeseen logistical issues. In such cases, full refunds will be processed as per our Refund and Returns Policy.
6. Shipping & Delivery Terms
We deliver fresh farm produce across eligible locations in India. Delivery timelines provided on the website are approximate and may vary due to weather conditions, location distance, courier delays, stock availability, or festive season rush. We are not liable for minor delivery delays caused by third-party logistics partners or unavoidable external factors.
Customers must provide accurate and complete delivery addresses and valid contact numbers. We are not responsible for failed deliveries, lost packages, or re-delivery charges caused by incorrect customer-provided details or customer unavailability at the delivery location.
7. Returns, Refunds & Replacements
All return, refund, and replacement procedures strictly follow our officialRefund and Returns Policy. Due to the perishable nature of fresh farm products, only valid, time-bound claims for damaged, defective, or incorrectly delivered items will be accepted. Change-of-mind returns and returns for naturally varying farm produce are not eligible. All refund processing timelines and terms are specified in the dedicated policy page.
8. Intellectual Property Rights
All content on bankatswami.com, including website design, logos, brand graphics, text content, product descriptions, images, and layout, is the exclusive intellectual property of BANKAT SWAMI FARMERS PRODUCER COMPANY LIMITED. No content from this website may be copied, reproduced, downloaded, modified, distributed, resold, or used for commercial purposes without our prior written approval. Any unauthorised intellectual property misuse will attract legal consequences.
9. Privacy & Data Usage
Your use of our website is subject to ourPrivacy Policy. We collect and process user personal data only for order processing, service improvement, customer support, and legal compliance purposes. We protect user data securely and do not sell personal information to third parties. For detailed data handling rules, refer to our official Privacy Policy page.
10. Third-Party Links & Services
Our website may contain third-party payment gateways or external website links for user convenience. We have no control over third-party platforms and are not responsible for their services, privacy policies, content, or transaction security. Users access third-party links at their own personal risk.
11. Limitation of Liability
We provide all website services and farm products on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free website operation and shall not be liable for any indirect, incidental, consequential, or minor damages arising from website browsing errors, temporary service downtime, third-party service failures, or natural product variations that do not affect consumable quality.
12. Account Suspension & Termination
We reserve the full right to suspend or terminate user website access, block accounts, or cancel pending orders without prior notice if users violate these Terms, submit fraudulent information, abuse refund policies, or conduct any activity harmful to the website and business operations.
13. Policy Modifications
BANKAT SWAMI FARMERS PRODUCER COMPANY LIMITED reserves the right to revise, update, or modify these Terms and Conditions at any time without prior notice. Updated terms will be published on this page and take immediate effect. Continued use of the website after updates constitutes full acceptance of the revised terms.
14. Governing Law & Dispute Resolution
These Terms and all transactions conducted via bankatswami.com are governed exclusively by the laws of India. Any disputes, claims, or legal proceedings arising from website usage or product orders shall be resolved under the jurisdiction of Indian legal authorities.
15. Contact Information
For any queries, clarifications, or grievances regarding these Terms and Conditions, please contact our official support team:
Company Name: BANKAT SWAMI FARMERS PRODUCER COMPANY LIMITED
Website: bankatswami.com
Official Email: info@bankatswami.com